Description: Ensure Your IT Services Keep Up With Your Customer's Capacity Demands.

Capacity Management and this book's primary goal is to ensure that IT capacity meets current and future business requirements in a cost-effective manner. This book is based on the best practice ITIL framework. ITIL version 3 views capacity management as comprising three sub-processes: business capacity management, service capacity management, and component capacity management (known as resource capacity management in ITIL version 2).

Description: Platform as a service (PaaS) is the delivery of a computing platform and solution stack as a service. It facilitates deployment of applications without the cost and complexity of buying and managing the underlying hardware and software layers, providing all of the facilities required to support the complete life cycle of building and delivering web applications and services entirely available from the Internet - with no software downloads or installation for developers, IT managers or end-users.

Description: The role of IT is changing as businesses depend more and more on technology as a critical component to their success. This Business Edition of the IT Manager's Handbook series is targeted to help IT leaders make this transition possible, and provides new guidance on how an IT leader can help transform into a business partner. - Jim Chilton, Chief Information Officer, Americas - Dassault Systemes After learning how to manage a team of developers the hard way - making my share of mistakes in the real world - I now wish I had read some books on management before entering the workforce. This book provides a clear, easy-to-use resource for a technical person who is moving into management.

Description: A social revolution in how we communicate has taken place in recent years. Smartphones, social web tools, and the instant availability of information in an aggregated and organized way provide real-time intelligence to customers, not just the enterprise.

Social CRM is critical to business success in today's hyper-connected environment. Customers' expectations are so great and their demands so empowered that a Social CRM strategy must be built around collaboration and customers engagement, not traditional operational customer management. It's the company's response to the customer's control of the conversation that makes Social CRM work.

Description: Business continuity and disaster recovery are hot topics in IT these days and with good reason. The problem is, no one who actually works IN IT has time to deal with it. Enter this Workbook. This is a great book because it provides the big picture and the details in a really readable style. It starts out discussing the environment surrounding IT and the various kinds of disasters businesses face. Then, it takes the reader step-by-step through the process of planning for a disaster and how to recover the business in the event of a disaster. This book is an ideal combination of the practice of business continuity - standards, best practices, global perspective - and, the process of business continuity - planning, development, implementation, and so forth.

Description: Service Level Management provides for continual identification, monitoring and review of the levels of IT services specified in the service level agreements (SLAs).

This book covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating Service Level Management. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement.

Description: Learn Configuration and CMDB management the right way with this unique, thoroughly modern guide to today's Configuration Management challenges and opportunities. Written by an in-the-trenches practitioner, this book goes beyond concepts and definitions to challenge prevalent thinking about the field and provide a step-by-step guide to implementing a successful CMDB strategy. Discover how to move beyond mainstream analysis, why qualitative data should be your focus, and more insights and techniques that will help you develop a customer-centric mindset without sacrificing your company's bottom line. You have more information at hand about your Configuration and its business environment than ever before. But are you using it to "out-think" your rivals? If not, you may be missing out on a potent competitive tool.

Description: This self-study exam preparation guide for the ITIL V3 Foundation Bridge certification exam contains everything you need to test yourself and pass the Exam, including all the processes, and inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V3 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V3 concepts and prepare you for exam success on the first attempt are provided.

Description: This book covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating Enterprise Architecture. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement.

Description: As an IT Consultant or Manager, you're expected to wear many hats - each one successfully and the transition from a technical role to management is often difficult. As you juggle the facets of your consulting and managerial role, it is essential to develop your business acumen. Without good business and administrative skills, your best plans will falter. Understanding the business goals of your enterprise and ensuring that the entire IT department team is in alignment with those goals is vital.

You must understand the corporate strategic plan in order to create and execute an accurate and effective IT plan; and now you can with the IT Professional's Guide to Managing and Consulting.