Description: The author has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the PMBOK standard. This hard-won experience is presented here in this leading guide to understanding and satisfying the requirements of PMBOK, and to applying the principles that underpin this internationally recognized family of standards for managing and communicating quality of Management Processes.

Description: Service Level Management provides for continual identification, monitoring and review of the levels of IT services specified in the service level agreements (SLAs).

This book covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating Service Level Management. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement.

Description: As an IT Consultant or Manager, you're expected to wear many hats - each one successfully and the transition from a technical role to management is often difficult. As you juggle the facets of your consulting and managerial role, it is essential to develop your business acumen. Without good business and administrative skills, your best plans will falter. Understanding the business goals of your enterprise and ensuring that the entire IT department team is in alignment with those goals is vital.

You must understand the corporate strategic plan in order to create and execute an accurate and effective IT plan; and now you can with the IT Professional's Guide to Managing and Consulting.

Description: Essential Project Management Skills--Made Easy!

This accessible guide bridges the gap between being a project manager and becoming a globally recognized Project Management Professional (PMP). Covering the latest PMP exam content from the Project Management Institute (PMI), the book explains PMI's worldwide standard methods, nine knowledge areas, and 42 processes. You'll learn proven strategies for improving project efficiency and effectiveness, balancing constraints, communicating timely and accurate project status, and successfully bringing a project to completion. A real-world case study that's followed throughout the book provides helpful examples, checklists, and proven project results.

Description: The expectations of IT outsourcing in the delivery of strategic, economic, and technological benefits have drastically increased over the last decade. Although private companies and governments across the globe are involved in outsourcing arrangements, managing relationships and measuring performance still remains an issue. Managing IT Outsourcing Performance provides a unique collection of methodologies and tools useful in managing relationships and task execution to help in developing successful IT outsourcing interactions. A valuable compilation for a wide audience of managers and developers, this leading reference collection enables researchers to examine current issues and allows managers to improve outsourcing relationships.

Description: Proven Software & Systems Requirements Engineering Techniques

"Requirements engineering is a discipline used primarily for large and complex applications. It is more formal than normal methods of gathering requirements, and this formality is needed for many large applications. The authors are experienced requirements engineers, and this book is a good compendium of sound advice based on practical experience." --Capers Jones, Chief Scientist Emeritus, Software Productivity Research

Description: This business parable reviews two different systems development projects. One project was an abject, expensive failure, while the other succeeded in creating a major new revenue stream, bringing in new customers. By reviewing the tales of these two systems, readers will develop a better understanding of what works and what doesn’t when it comes to the leadership and action steps required to reinvent a company’s procedures to get in step with the times.

Description: What's it like to work on a great software development team facing an impossible problem? How do you build an effective team? Can a group of people who don't get along still build good software? How does a team leader keep everyone on track when the stakes are high and the schedule is tight? Beautiful Teams takes you behind the scenes with some of the most interesting teams in software engineering history. You'll learn from veteran team leaders' successes and failures, told through a series of engaging personal stories -- and interviews -- by leading programmers, architects, project managers, and thought leaders.

Description: Most books on databases approach the reader with descriptions of how to use tools, and make some reference to putting those tools into a real-world context. FileMaker 8 @Work: Projects and Techniques to Get the Job Done turns this approach on its ear by introducing key tools in a single chapter, then moves on to what you really want to know - how to use the product to complete the projects that they face at work. This book provides step-by-step coverage of how to complete a variety of projects that a panel of users has verified as common projects those using the application are asked to complete. Tips, tricks, and notes are provided with the information you need to carry over what you learn on these projects to others you'll undoubtedly be asked to create.

Description: As the technology leader at a small software company, you need to focus on people, products, processes, and technology as you bring your software to market, while doing your best to put out fires and minimize headaches.

Growing Software is your guide to juggling the day-to-day challenges of running a software company while managing those long-term problems and making sure that your business continues to grow. With practical, hands-on advice, Growing Software will teach you how to build and lead an effective team, define and sell your products, work with everyone from customers to CEOs, and ensure high-quality results.